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Inbound/Outbound Calling PDF Print E-mail

3SPL handle your consumer support concerns to help improve your customer satisfaction. We provide agent-supported inbound and outbound consumer support programs that handle a wide range of service needs. Our company is the right place for all types of call center services for your business or organization, including specialty and customized services that can go far beyond the typical call center and answering service.

You can use our services to extend your reach into new markets and provide customer services to help and retain your existing customers. We have services for all phases of the sales process from marketing to inside sales to customer development.

Our goal is to always deliver the same quality and performance that you would expect from your own internal center.  We do this by conducting highly focused training to educate our agents, branding your products and services in the call center. Whatever the goals, our operational strategy is always focused on customer experience and retention

Features of our services:

  • Dedicated team including a Client Services Manager, Project Manager.
  • Dedicated reporting & Analytics team.
  • In-house world class quality assurance solutions.
  • Full access to all staff and data at all times.
  • State-of-the-art equipment, technology and software.
  • Sophisticated technical programming, CRM, data warehousing and analysis.
  • Return on investment.
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